Introduction:
Welcome to Baji Store’s Return Policy. We strive to ensure that you are completely satisfied with your purchases. If, for any reason, you wish to return an item, we are here to help! Our return policy is designed to be simple and convenient, ensuring you can shop with confidence.
Return Eligibility Window:
- You have 10 days from the date of delivery to return your item(s) for a full refund or exchange.
- Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
Non-Returnable Items:
- Clearance items marked as “Final Sale.”
- Undergarments and swimwear for hygiene reasons.
- Customized or personalized items.
Return Process:
- Initiate a Return: Contact our customer service team via email at [customer.service@bajistore.com] or through our website’s return portal to initiate a return. Please provide your order number and the item(s) you wish to return.
- Receive Return Authorization: Once your return request is reviewed, you will receive a return authorization number and pre-paid shipping label via email.
- Prepare Package: Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. Attach the pre-paid shipping label to the package.
- Ship Item Back: Ensure the package is shipped back to us within 7 days of receiving the return authorization to avoid any delays in processing your return.
- Receive Your Refund/Exchange: Once we receive and inspect your returned item(s), we will process your refund or exchange. Refunds will be credited to the original method of payment within 7-10 business days.
Refund Details:
- Refunds will include the price of the item and any applicable taxes, excluding shipping and handling fees.
- Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to report the issue. We will arrange for a replacement and cover all shipping costs associated with the return of the damaged or incorrect item.
Customer Service Contact Information:
For any questions or concerns regarding your return, please contact us at:
- Email: [customer.service@bajstore.com]
- Phone: [+92 321 422 7355]
- Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (Pakistan Standard Time)
Conclusion:
At Baji Store, we aim to make your return process as smooth as possible. If there’s anything we can do to improve your shopping experience, please let us know. Thank you for choosing us for your fashion needs!
This return policy is structured to be comprehensive, covering all necessary aspects while being straightforward for customers to understand. Adjustments can be made based on your store’s specific needs or policies.